Shopping app usage is rising, but retailers still have a glaring. Online shoppers turning to international retailers. Study june 2016 study infographic tec hsa vv y shoppers transfo rm in g retail 2016 united parcel service of america, inc. Watch our video, then download the complete study at. Todays tech savvy shoppers are transforming the retail landscape by. Retailers must react by valuing and optimizing all channels and purchase paths for evolved shoppers. Consumers demand more flexibility when shopping online ups pulse of the online shopper a customer experience study 2014 retailers must address buyers complex path to purchase. Ups pulse of the online shopper amazon web services. Pulse of the online shopper automotive cut infographic.
Download the 2016 ups pulse of the online shopper study now. About the ups pulse of the online shopper the ups pulse of the online shopper study evaluates consumer shopping habits from prepurchase to postdelivery. Todays savvy shopper continues to raise the bar on what it takes for a retailer to stay competitive with an online, in store and omnichannel shopping experience. The 2018 ups pulse of the online shopper global study, conducted by comscore, provides insight into online shoppers behaviors and preferences from six. Ups pulse of the online shopper a ups white paper june 2014 u. See how results from the 2014 pulse of the online shopper survey show consumers demand more flexibility and convenience when shopping online. The 2017 study is based on a comscore survey of more than 5,000 u. This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by ups.
Using multiple channels to purchase is on the rise, whether its researching online and buying in store or vice versa. June 2016 study infographic tec hsa vv y shoppers transfo rm in g retail 2016 united parcel service of america, inc. Ups pulse of the online shopper a customer experience study 2014 retailers must address buyers complex path to. For more information about this factsheet, contact. Comparatively, online sales increased from 47 percent in 2014 to 52 percent in 2017. Driving the flex shopper s path to purchase todays flex shopper has grown more demanding in pursuit of the best merchandise for the best price with the best customer experience. Ups partnered with comscore to survey more than 1,005 consumers in the uk in order to discover exactly what consumers want and. Pulse of the online shopper automotive cut infographic ups. See how results from the 2014 pulse of the online shopper survey.
Consumers demand more flexibility when shopping online. Shoppers are increasingly moving toward their mobile devices for retail. Online sales are booming and the competition is fierce. Shopping app usage is rising, but retailers still have a glaring problem. The ups pulse of the online shopper study evaluates consumer. The 2017 ups pulse of the online shopper survey reveals a changing retail landscape where online shoppers purchase more from international retailers, shop more on. Shopping app usage is rising, but retailers still have a. Download the 2018 ups pulse of the online shopper study global executive summary. Download the 2016 study now download the 2019 report now.
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